VALLEY AESTHETICS

APPOINTMENTS
Please arrive at the clinic five minutes prior to your appointment to allow time for checking in. If you are a new client to Valley Aesthetics or are receiving a new treatment, please arrive 10 minutes prior to your appointment as you will need to fill in a new client form.

We do try to keep to the scheduled time. If you are late, we may not be able to provide the full treatment that you are/have booked for because these types of treatments cannot be rushed, but you will still be charged for the full appointment.

If treatment is refused due to a late arrival, we reserve the right to charge a cancellation fee of 50% of the treatment cost. Or in the case of prepaid treatments, the treatment may be forfeited. During our peak periods, Valley Aesthetics may request a small deposit for high-value appointments. Once the appointment has been attended, this amount will be deducted from your total treatment cost.

Whilst we all love children, in the interest of health and safety, if your children are to accompany you to Valley Aesthetics please remember that they are your responsibilty. Thank you for your understanding.

CANCELLATION POLICY
Due to the nature of our business, we have a strict cancellation policy. To be fair to all clients, by purchasing any Products or Treatments you agree to comply with and be bound by our cancellation policy.

As this clinic is currently operating at limited hours, at least 1 buisness days notice for cancellation or rescheduling of appointments is required. If you cancel or change your appointment within 24 hours of your appointment start time, a weekend or public holiday, or if you do not attend your appointment, Valley Aesthetics reserve the right to:
 

• Charge you 50% of the treatment cost, or

• You may forfeit one treatment from your package, or you may forfeit any deposit paid.
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REFUND POLICY
Generally, refunds will not be provided for the Service/Treatments purchased from Valley Aesthetics. We will provide refunds of  Services/Treatments sold to you where we are required to do so by Australian Consumer Law, including:
 

• Any Products, Services or Treatments purchased which we are unable to provide to you; and if a medical emergency occurs, however this will require the submission of a medical certificate. Also,
  
  
   

•  If you purchase a Prepaid Treatment and subsequently do not wish to provide us with the accurate and correct information that we require to provide that Treatment to you, you may forfeit any deposit paid or you may forfeit one treatment from your package.
  
  It should be noted that Treatments are not transferrable to other individuals, treatment areas or clinics.
   

• Proof of purchase must be provided.

• Refunds are not applicable for change of mind or cancellation outside the requested timeframe

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